Privacy and Data Policy
Effective Date: February 21, 2025
1. Introduction
At Svasta Wellness LLC ("we," "us," or "our"), we are committed to safeguarding your privacy and protecting your personal information. This Privacy and Data Policy outlines how we collect, use, disclose, and protect your data when you interact with our website and services.
2. Information We Collect
We collect personal information that you voluntarily provide when engaging with our services, including:
- Personal Details: Name, email address, phone number, and payment information (processed securely through third-party payment processors).
- Health Information: Any details you voluntarily share related to your health, wellness, or lifestyle to personalize coaching services.
- Technical Data: IP address, browser type, device information, pages visited, and usage data collected via cookies and analytics tools.
We do not collect, process, or store medical records, diagnoses, or protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). Any health-related information shared with Svasta Wellness LLC is provided voluntarily for wellness coaching purposes only and is not subject to HIPAA protections.
3. How We Use Your Information
We use your data to:
- Provide and personalize our coaching and consulting services.
- Communicate with you via emails, newsletters, and promotional materials (with opt-out options available).
- Process transactions securely.
- Improve our website, offerings, and user experience through analytics.
- Comply with legal requirements to the best of our knowledge and ability and prevent fraud or security threats.
By providing your email address, you consent to receive transactional and promotional emails from Svasta Wellness LLC. You may unsubscribe from promotional emails at any time using the opt-out link provided in each email. However, important service-related communications may still be sent as necessary.
4. Data Sharing and Disclosure
We do not sell your personal data. However, we may share your information with:
- Service Providers: Third parties that assist in business operations (e.g., payment processors, email platforms, analytics providers).
- Legal Authorities: When required by law, subpoena, or to protect our rights or the safety of others.
5. Data Security and Retention
We implement industry-standard security measures to protect your data. However, no online transmission or storage system can be completely secure. By providing your personal information, you acknowledge and accept the inherent risks of online data transmission, including potential unauthorized access or data breaches.
We retain your personal data for as long as necessary to:
- Provide our services.
- Comply with legal obligations.
- Resolve disputes and enforce agreements.
Client-related information will be retained for a minimum of two (2) years after service completion, unless a longer retention period is required by law.
6. Waiver of Liability
While we take reasonable steps to safeguard your personal information, Svasta Wellness LLC, its officers, employees, contractors, and affiliates cannot guarantee absolute security.
By using our services, you expressly waive and release us from any claims, damages, or liabilities related to the unauthorized access, use, or disclosure of your personal data, except where prohibited by law.
We disclaim liability for any security breach, data loss, or unauthorized access resulting from third-party platforms, including but not limited to:
- Payment processors
- Email services
- Cloud storage providers
- Any third-party tools used in connection with our business operations
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access and Correction: Request access to the personal data we hold about you and request corrections if necessary.
- Data Deletion: Request deletion of your personal information, subject to legal obligations.
- Marketing Opt-Out: Unsubscribe from promotional emails via opt-out links.
- Cookie Preferences: Manage cookie settings via your browser or device settings.
8. California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have additional rights under the CCPA, including:
- Right to Know: Request information about the categories and specific pieces of personal data we have collected about you.
- Right to Delete: Request the deletion of personal data we have collected, subject to certain exceptions.
- Right to Opt-Out: Opt-out of the sale of personal data (we do not sell data but comply with opt-out requests).
- Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your CCPA rights.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of external sites and encourage you to review their policies.
10. Changes to This Policy
We reserve the right to update this Privacy and Data Policy periodically. Updates will be posted with an effective date, and continued use of our services after changes means acceptance of the revised policy.
11. Governing Law & Dispute Resolution
This Privacy and Data Policy shall be interpreted, enforced, and governed in accordance with the laws of the State of California, without regard to conflict of law principles.Any disputes arising from this policy shall be exclusively resolved through binding arbitration in California, following the rules set forth by the American Arbitration Association (AAA).
